Frequently Asked Questions (FAQs)2020-06-10T16:37:36+00:00

Frequently asked questions

How do Ydorgen products produce water?2020-06-10T17:02:03+00:00

Ydorgen atmospheric water generators extract moisture from the atmosphere through a condensation process, converting air into water.

The water then goes through a process of ultraviolet filtration and sterilization, which produces extremely clean, healthy drinking water.

Can I really get clean drinking water from the air, which can have numerous germs?2020-06-10T16:41:09+00:00

Of course! There are mostly dust particles in the air, which are filtered using an antistatic and filtering process through high quality air filters. Other impurities do not have the same temperature as water for condensation. As a result, they pass through in gaseous form and do not mix with concentrated water.

What about the germs and bacteria in the atmosphere?2020-06-10T16:42:19+00:00

Water produced from Ydorgen products undergoes a process of UV sterilization and multi-step filtering that eliminates any microorganisms, including bacteria, germs and other viruses. Therefore, the water produced from the air is not only very clean, but also delicious, rich in minerals and micronutrients that improve our physical health.

Is the water produced by the atmospheric Ydorgen water generator safe?2020-06-10T16:43:28+00:00

The water is perfectly clean, safe and tasteful. Water produced by Ydorgen products is free of impurities, meaning it is free of bacteria, known viruses, air pollution and metal oxide contamination. The advanced filtering process operates all day and night, without interruption, maintaining the optimum level of purification. Water is treated through up to 12/13 ?? filtration and sterilization steps, including high quality activated carbon filters as well as the innovative PHILIPS UV membrane and the world-renowned FILMTEC, with high durability finish.

All components that come into direct contact with the drinking water part of the system follow the NSF guidelines.

Integrated air and water filtration systems use only hydraulics, high-quality stainless steel FDA-approved aluminum and plastic materials classified for drinking water use.

What does pH mean for water? What is the pH of Ydorgen water?2020-06-10T16:43:51+00:00

The indicator for the acidity or alkalinity of water is known as pH. A pH value of seven means that the water is neutral. water with a pH below seven is known as acidic, while water with any pH value higher than seven is considered alkaline. Ydorgen products produce pure water with a pH value ranging from 7 to 7.5, making it neutral and healthy for your body.

Is taking water out of the atmosphere harmful to the environment?2020-06-10T16:44:37+00:00

No, condensation is a natural process in which water evaporates from the sea, lakes and rivers and turns into water vapor. This process is the way rainfall is created.

There are trillions of tons of vapors in the atmosphere. Converting these vapors to water does not harm the environment. We are already condensing moisture using humidifiers and air conditioning systems in our homes, offices and cars.

What happens if the tank in Ydorgen units is filled ? Will water overflow?2020-06-10T16:45:05+00:00

The state-of-the-art Ydorgen units have a microcomputer control system with sensors in the storage tank.

They will stop producing water when the tank is full.

Will the water in a full storage tank turn stagnant?2020-06-10T16:45:42+00:00

The exclusive technology of Ydorgen units recycles water continuously, ensuring that it remains 100% fresh, avoiding any secondary pollution.

Are there safety systems in Ydorgen products?2020-06-10T16:46:37+00:00

Ydorgen products are equipped with state-of-the-art microcomputers and electronic sensors.

This way, they provide protection against leaks and overheating.

Also, home units have a hot water lock feature to prevent children from using it.

How often do I need to change filters and how difficult is it to do that?2020-06-10T16:49:00+00:00

Our commitment to delivering high quality and excellent taste water is accelerated by our unique multi-stage filtration system. All filters must be changed periodically and this purely depends on the use of the units.

The digital display on the home units shows a change indication when needed. Replacing them is simple.

Also, for the proper operation and performance of the Ydorgen units, annual maintenance is required. Consult our technical department.

What are Power Requirements for Ydorgen products?2020-06-10T16:49:27+00:00

The units operate at a standard voltage of 220 V./380 V.

Is it difficult to install Ydorgen products?2020-06-10T16:50:07+00:00

Home units do not need any installation at all. They simply have to be connected to the power supply.

Semi-professional and professional units need some pre-installation depending on the needs of the consumer.

Consult our technical department.

Can these machines remain connected permanently to a power supply or do they need to be switched off at specific times?2020-06-10T16:50:35+00:00

If the water is not used for more than 15 days it would be advisable to drain it from the tank and switch off the unit.

Contact us for more information or see the user manual.

What kind of warranty and service will be available for Ydorgen products?2020-06-10T16:51:37+00:00

Ydorgen products have no technical problems, as all production models have passed strong testing standards.

As mentioned above, the units have safety features that prevent them from being damaged at temperatures above 44 C or at freezing temperatures.

The only issues that may arise are directly related to the lack of maintenance, such as dirty intake air filters and water filters that need replacing.

Our company provides 4 years warranty for all units (terms and conditions apply).

What is the cost of producing atmospheric water per liter? Is it higher than bottled water?2020-06-10T16:52:00+00:00

The cost of producing clean drinking water is very low. Water production depends on moisture levels. Generally the cost varies from 0.025 to 0.05 euro cents/liter.

What are the advantages of atmospheric water generator?2020-06-10T16:53:49+00:00
  1. Production of drinking water through the condensation of water vapors into the air.
  2. Eliminate the process of removal, storage or waiting for the delivery of water bottles.
  3. Multifunctional, ergonomic and economical/ affordable.
  4. Easy installation, no need for piping, elegant design.
  5. Easy to operate (hot or cold water function).
  6. Advanced filtration technology to ensure reliable supply of fresh and clean drinking water. It uses a high level of water purification from bacteria, air pollution and metal oxides. Free of lead from corroded water pipes. Ideal for homes and office that depend on bottled water. Ideal for homes and office that depend on bottled water.
  7. Easy to maintain. (Replace water and air filters periodically according to manufacturer’s instructions and perform casual cleaning.)
  8. Pro & Industrial water units can provide scalable solutions for providing clean drinking water by connecting multiple units to meet volume requirements.
  9. Patented and exclusive coil coating used to eliminate contamination by metal oxides or bacterial deposits.
    The units are made of high quality aluminum and stainless steel materials and are securely welded to ensure years of durability.
  10. Low cost of drinking water production.
  11. Absolute Autonomy.
  12. No more Waste management.
  13. Eco- friendly